AI
What AI is actually useful for in a small business
Good fits
First drafts of emails and SOPs, summarizing long threads, sorting FAQs, and cleaning up notes after a call.
Poor fits
Anything that needs your taste, your relationships, or your accountability. If the customer would be upset that a machine handled it alone, keep a human in the loop.
The real rule
Use the least technology that solves the problem. Sometimes that is AI. Sometimes it is a $20 SaaS tool. Sometimes it is a clearer checklist.
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Plain-language notes on tools, workflows, and small improvements that help a business run a little easier. Written for owners who are busy — not for people collecting hype.